Games Cancellation Settlement Policy

In the event, a rummy Cash Game is cancelled by RummyCircle due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

Points Rummy Cash Games:

In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that RummyCircle decides to take against players engaging in such activities as per the Terms.

Pool Rummy Cash Games:

In the event of cancellation of a Pool Rummy Cash Game, the sum of all entry fees less RummyCircle´s service charge only from the entry fee paidby players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paidby other players is refunded to them and the entry fee paidby players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyCircle.

Tournaments:

1. Free entry Promotional Tournaments:

   In the event of cancellation of a Free entry Promotional Tournament, there are three options which the RummyCircle Operations Team, at their sole discretion, may adopt to process settlement

   • Voidthe tournament:

     Tournament will be cancelled and any entry tickets used by players will be returned

   • Settle prizes only for the current round:

     The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

   • Settle prizes for all future rounds of the Tournament:

     The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round.  If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

2. Cash Tournaments:

   From the entry fee pool, RummyCircle will collect service charge only from the entry fee paidby players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

Deals Rummy Cash Games:

In the event of cancellation of a Deals Rummy Cash Game, the sum of all entry fees less RummyCircle's service charge only from the entry fee paidby players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paidby other players is refunded to them and the entry fee paidby players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of RummyCircle.

Contact Our Support

RummyCircle support team is available round the clock 24x7 to give you the Best Rummy Experience^TM. Connect with our customer support team from your registered email ID at support@rummycircle.com and share your concern or issue. Our representative will get back to you with a solution shortly.